Design Mate Pro refund policy will be nil if

• A refund request will need to have a valid reason which must be qualified against the design brief and customer feedback for revisions. Unless a concept has not been designed according to the brief, a refund will not be given however further revisions will be provided until complete satisfaction

• All refund requests should be communicated to the account manager, project manager or support department. Design Mate Pro™, based on the violation of your user agreement reserves the right to approve/disapprove your request on an individual case to case basis.

• All design jobs require customer feedback before finalizing the design therefore it is only fair that the customer gets involved and provides feedback in order to get the desired results.

• For websites, mobile apps and game projects no refund will be entertained once website development has been completed or once the website has been deployed live.

• For video animation project no refund request will be entertained after the designing of the storyboard.

• If request for refund is made before the delivery of initial design concepts, then you would be eligible for Full Refund (less 10% service & processing fee).

• If request for refund is made within 48 hours, you would be eligible for 66% refund (less 10% service & processing fee).

• If request for refund is made between 48- 120 hours of the initial design delivery, you would be eligible for 33% refund (less 10% service & processing fee).

• If the company’s policies, or policy, have not been violated.

• If the creative brief is lacking required information.

• If the claim hasn’t crossed the given ‘request for refund’ time span.

• If the other company or designer hasn’t been approached for the same project.

• If the business is closing, changing the name or business due to reason related to our company. Refund will not be approved on any reason non-related to our company

• If a client subscribes for a service bundle and happens to be dissatisfied with a particular service, refund will only be applicable on that particular service and ‘not’ the entire bundle.

• If the refund has been processed, the customer or the entity will have zero authority to use any source of work design that has been shared with the client.

• If found, it will be a breach of contract and legal proceedings will be acted upon.

• Money back guarantee is based on that the order is placed in good faith. Where a customer has placed design orders with more than one design agency for the same job with the intention to claim refund, we do not consider it a good faith. In such a case we reserve the right to decline a refund request.

• No refund will be approved on any special package/offer.

• No refund will be approved if revision have been demanded.

• No refund will be approved on reasons such as ‘change of mind’, ‘disagreement with partner’ or other reasons that do not pertain to the service will not be subject to refund under any circumstances

• No refund will be approved on services like Social Media, SEO, Domain Registration and Web Hosting are not entitled to refunds under any circumstances.

• No refund request will be entertained if you have not taken any action on your order for 30 days after placing your order. However, if you want to reactivate your design order, you will be charged a certain fee depending on your project.

• No refund requests will be entertained after the final files have been delivered.

• No refund request will be entertained on reasons non-related to the company.

• The refund policy will not be applicable if the customer has been unresponsive for more than 20 days.

• The customer can always request to get his project held for a certain period of time, however, refund won’t be applicable on such situation.

• The company will not refund any client whose work was outsourced to Design Mate Pro™ by a third party.

• The client will not be refunded any money after the payment has been disputed. Any of such scenarios will lead to termination of the contract.

• The client can always reach out to Design Mate Pro™ in case of any difference between the contract and the commitments made with the client.

• 100% unique design guarantee entitles you to a re-draw if our designed logo is to be found considerably similar to another logo design that may already exist. Any resemblance to an existing design will be merely a coincidence and Design Mate Pro™ will not accept any responsibility or claim of any compensation in such a case. It is the client’s responsibility to get their art work copyrighted.